# Can I Help — AI Customer Concierge > AI-powered customer concierge for Shopify merchants. Automate chat, email, and phone support 24/7 with no code required. ## Key Stats - 24/7 Always on - 3 Channels — chat, email & phone - No-code Setup in minutes ## Features - **AI Chat Widget**: Deploy a smart chat widget on your Shopify store. Your AI concierge answers customer questions instantly — product recommendations, order status, returns, and more. - **AI Email Responses**: Automatically reply to customer emails with accurate, context-aware responses. No more overflowing inboxes. - **AI Voice (Phone)**: Your AI concierge answers phone calls, handles inquiries, and escalates only when needed. Available on the Growth plan. - **Shopify Deep Integration**: AI learns your product catalog, inventory, and order data. It can recommend products, look up orders, process returns and cancellations automatically. - **AI Agent Assist**: AI helps your human support agents draft better responses and resolve tickets faster. Just ~1 credit per use. - **No-Code Builder**: Configure your AI's personality, knowledge base, workflows, and SOPs with a simple visual builder. No developers needed. - **Test Before You Launch**: Simulate customer conversations to safely test your AI. Catch regressions and edge cases before they reach real customers. - **Unified Helpdesk**: All customer tickets — chat, email, and phone — centralized in one AI-native helpdesk. See AI thought logs for full transparency. ## How It Works ### Step 1: Build Use our no-code platform to teach your AI your brand voice, knowledge base, policies, and workflows. Tags: No-Code Builder, Brand Voice, Custom SOPs, Knowledge Base ### Step 2: Test Simulate real customer conversations to ensure your AI handles every scenario perfectly. Tags: Simulate Conversations, Catch Regressions, Fine-Tune ### Step 3: Launch Deploy to your website chat, email, and phone. Your AI concierge is live 24/7. Tags: Chat Widget, AI Email, AI Voice, 24/7 Support ## Pricing ### Free — $0/mo 0 credits - Text Helpdesk ### Starter — $59/mo 1,000 credits/mo - Text Helpdesk - AI Chat (~10 credits/conversation) - AI Email (~10 credits/conversation) - AI Agent Assist (~1 credit/usage) - Testing ### Growth — $179/mo 3,000 credits/mo - Text Helpdesk - AI Chat (~10 credits/conversation) - AI Email (~10 credits/conversation) - AI Agent Assist (~1 credit/usage) - Testing - AI Voice (~50 credits/conversation) - Phone Number (50 credits/mo) All plans include unlimited team members. Credits reset monthly. ## FAQ ### What is Can I Help? Can I Help is an AI-powered customer concierge platform designed for Shopify merchants and small-to-medium businesses. It provides 24/7 automated support through chat, email, and phone, helping you resolve customer issues faster and increase sales. ### How does Can I Help work with my Shopify store? Can I Help integrates directly with your Shopify store. The AI learns your product catalog, inventory levels, and order data. It can answer product questions, recommend items, look up order status, and help with returns and cancellations. All automatically. ### Do I need technical skills to set it up? Not at all. Can I Help features a no-code builder where you can configure your AI's personality, knowledge base, workflows, and standard operating procedures. Just point, click, and type. No developers required. ### What are credits and how do they work? Credits are the usage currency for AI actions. Each AI chat or email conversation costs approximately 10 credits, AI voice calls cost approximately 50 credits, and Agent Assist uses just 1 credit per use. Credits reset monthly with your plan. The Free plan includes no credits. ### What happens when the AI can't resolve an issue? Any issue the AI cannot resolve is automatically escalated to your human support team through the unified helpdesk. Your agents can see the full AI thought log and conversation history to pick up right where the AI left off. ### Can I customize the AI's personality and responses? Yes. You can configure the AI to match your brand's tone, style, and persona. You can teach it your specific policies, workflows, and SOPs so it responds exactly the way you want. ### What is AI Agent Assist? Agent Assist is a feature that helps your human support agents work faster. The AI drafts response suggestions, surfaces relevant information, and helps agents resolve tickets more efficiently. At just ~1 credit per use. ### Does Can I Help support voice/phone calls? Yes, AI Voice is available on the Growth plan ($179/mo). Your AI concierge can answer phone calls, handle customer inquiries, and escalate complex issues. A dedicated phone number costs 50 credits/mo. ### Can I test my AI before going live? Absolutely. The Testing feature lets you simulate customer conversations to safely validate your AI's responses, catch regressions, and fine tune behavior before deploying to real customers. ### How is Can I Help different from a regular chatbot? Can I Help is a full AI customer concierge, not a simple rule-based chatbot. It understands context, reasons through complex queries, handles multi-channel communication (chat, email, phone), and integrates deeply with your Shopify data. It also provides a unified helpdesk with AI transparency through thought logs. ## Blog - [7 Best Gorgias Alternatives: Customer Service Platforms for Ecommerce](https://www.canihelp.ai/blog/gorgias-alternative): Compare the best Gorgias alternatives, ranked by AI resolution, Shopify integration, and price. Find a customer service platform that fits your store. - [Best Shopify Chat Apps: Top 6 AI & Live Chat](https://www.canihelp.ai/blog/best-shopify-chat-app): Compare the best Shopify chat apps, from AI chatbots to live chat, ranked by Shopify integration, automation, and price. Find the right fit to answer and sell. - [Best Ecommerce Integration Software for Growing Businesses](https://www.canihelp.ai/blog/ecommerce-integration): Compare the best ecommerce integration software, from iPaaS to connectors, ranked by coverage, no-code setup, and price. Find the right fit for your store. - [Best Customer Communication Software for Growing Teams](https://www.canihelp.ai/blog/customer-communication-software): Compare the best customer communication software, ranked by AI resolution, channel coverage, and price. Find the right customer communication system for you. - [6 Best Shopify Customer Service Apps](https://www.canihelp.ai/blog/best-shopify-customer-service-apps): Compare the best Shopify customer service apps, ranked by AI resolution, channel coverage, and price. Find the right support app to cut costs and lift sales. - [Best Shopify Apps (2026): What Your Store Actually Need ](https://www.canihelp.ai/blog/best-apps-for-shopify): The best Shopify apps for ecommerce, ranked by what drives sales and cuts costs. Compare AI support, email, reviews, and upsell apps to build a lean stack. - [7 Best Customer Messaging Platforms for Scaling Ecommerce Businesses](https://www.canihelp.ai/blog/customer-messaging-system): Looking for a customer messaging system that scales? We ranked 7 platforms by AI resolution, channel coverage, and price to help you support customers. ## Links - [Home](https://www.canihelp.ai) - [Install from the Shopify App Store](https://apps.shopify.com/can-i-help) - [Blog](https://www.canihelp.ai/blog) - [Privacy Policy](https://www.canihelp.ai/privacy) - [Terms of Service](https://www.canihelp.ai/terms) - [Helpdesk](https://helpdesk.canihelp.ai/) - [Contact](mailto:vinod@canihelp.ai)