Privacy Policy

Introduction

Can I Help ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered customer service platform.

Information We Collect

Personal Information

• Name and contact information
• Account credentials
• Billing information
• Company information
• Communication preferences

Usage Data

• Chat logs and transcripts
• System performance data
• Analytics and metrics
• Technical information about your device and browser

How We Use Your Information

• Provide, operate, and maintain the service
• Improve and personalize customer‑support capabilities
• Communicate with you about service updates and security notices
• Process payments and prevent fraud
• Comply with legal obligations

How We Share Your Information

• Service Providers. We engage trusted third‑party processors who perform services on our behalf and safeguard your data. This includes transmitting chat content and related usage data to OpenAI so that its large‑language‑model API can generate responses. OpenAI processes this data solely to provide the requested inferences, will not use it to train or improve its models by default. For details, see the OpenAI Enterprise Privacy Policy.
• Payment processors. To complete transactions and detect fraud.
• Legal compliance. Where required by law, court order, or to protect rights and safety.

How We Do Not Use Your Information

• No model training. Neither we nor OpenAI use your content—including data obtained via Google Workspace, Microsoft Office 365, or other third‑party APIs—to develop, improve, or train generalized AI or machine‑learning models.
• No advertising. We do not share your personal data with third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for data transmission
• Regular security assessments and audits
• Role‑based access controls and strong authentication
• Mandatory employee training on data protection

Your Rights

Subject to local law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing activities
• Receive a copy of your data in a portable format (data portability)

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: team@canihelp.ai
• Address: 9387 Redmond - Woodinville Rd NE, Redmond, WA 98052

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.