Gorgias Pricing 2026: Plans, AI Agent Costs & Overages

Gorgias costs $10 to $750 per month based on ticket volume on yearly billing, with Enterprise custom quoted. AI Agent and add-ons cost extra, so your real bill depends on usage and peak support periods.

A few points to keep in mind before you read on:

• Billing model: Gorgias charges by ticket volume, not per agent seat. Yearly billing saves about 17% compared to monthly subscriptions.
• AI Agent costs: Bundled interactions cost about $0.90 per automated resolution on yearly billing (roughly $1.00 monthly). Overages beyond plan allowances are billed at $1.50 per automated resolution.
• Extras: Communication channels like Voice (from $25/mo) and SMS (from $17/mo) are usage-based add-ons.
• No free plan: Gorgias does not have a permanent free plan, but offers a free trial with no credit card required.

For Shopify stores where AI should handle most conversations, Can I Help charges a flat monthly plan with credits, from a free plan up to $179/month.

Selecting customer service software for an e-commerce store requires balancing immediate cost against scalability. Gorgias stands out in the Shopify ecosystem because it abandons traditional per-seat pricing, choosing instead to bill based on overall ticket volume and automated resolutions.

For e-commerce brands, understanding the total cost of ownership means looking closely at helpdesk baselines, AI Agent automation packages, ticket overages, and communication add-ons like Voice and SMS. Below is an immediate breakdown of Gorgias's current 2026 pricing across all standard plan tiers.

Gorgias operates on a usage-driven foundation. The platform is priced by ticket volume, not per agent, allowing merchants to invite their entire team without incurring additional subscription costs per user.

The optional AI Agent adds automated interaction bundles to the helpdesk tier. These resolutions average out to roughly $0.90 per automated interaction under yearly billing contracts, or about $1.00 per interaction on monthly terms. This rate is built directly into plan bundles: Basic's AI package costs 27for30interactionsonannualplans(30 monthly), Pro's costs 171for190interactions(190 monthly), and Advanced's costs 477for530interactions(530 monthly).

Choosing annual billing across the core helpdesk tiers yields savings of roughly 17% compared to month-to-month plans. Multi-channel options like Voice and SMS require extra add-on subscriptions, starting at $25 per month and $17 per month respectively. Merchants can test the platform through a free trial without providing a credit card.

Positioning Note: For Shopify stores where AI should handle most conversations, Can I Help charges a flat monthly plan with credits, from a free plan up to $179/month.

How Does Gorgias Pricing Work?

Gorgias uses a ticket-based helpdesk architecture that separates fundamental support workflows from autonomous AI resolutions and specialized channels. Every tier comes with a fixed quota of billable tickets each month. If your customer service volume exceeds that quota, Gorgias applies extra fees per ticket.

The AI Agent functionality operates on a dedicated line item. Instead of charging for simple AI suggestions or internal drafts, Gorgias charges for each successfully automated interaction. An automated interaction occurs when the AI successfully resolves an incoming customer query end-to-end without requiring a human support representative to step in.

Additional communication channels, specifically Voice and SMS, are structured as add-ons with their own consumption tiers. Regarding subscription flexibility, the entry-level Starter plan is strictly a monthly offering. All higher tiers allow merchants to pick between monthly billing or discounted annual billing, which cuts helpdesk base fees by approximately 17%.

Understanding what constitutes a billable ticket is critical for preventing billing surprises. A ticket becomes billable when an active reply is dispatched from your Gorgias account in response to a customer query. Standard billable ticket triggers include:

• A manual email, chat, or social media reply sent by a support agent.
• An automated macro or system rule firing an outbound response to a customer.
• A customer actively replying to a proactive chat campaign or pop-up widget.
• A follow-up message sent by a customer after a ticket has been marked as closed beyond the channel's designated inactivity window.

According to Gorgias documentation, if a customer reaches back out on chat or SMS after 3 days of inactivity, the incoming message splits off to generate a new billable ticket.

Gorgias Plans Compared

Gorgias structures its software across five distinct subscription levels to accommodate businesses ranging from newly launched stores to enterprise retailers.

Starter ($10/mo)

• Target Audience: Micro-businesses, brand founders, and newly launched stores testing support channels.
• Allowance: Includes 50 billable tickets per month. Turning on the AI Agent expands the cost to $40 per month, adding 30 automated interactions.
• Limitations: Offered strictly on a monthly billing cycle with no annual discount. Capped at 3 agent seats and lacks advanced automation features.

Basic ($50/mo yearly / $60 monthly)

• Target Audience: Growing e-commerce stores whose ticket volume is outstripping initial solo workflows.
• Allowance: Provides 300 billable tickets per month. Adding the AI Agent brings the cost to $77/month annually or $90/month monthly, bundling 30 automated interactions.
• Limitations: Includes 3 agent seats. Stores with higher ticket volume or larger teams will hit ticket overages rapidly if customer inquiries surge.

Pro ($300/mo yearly / $360 monthly)

• Target Audience: Established brands with high ticket volume, scaling support teams, and multiple Shopify stores.
• Allowance: Covers 2,000 billable tickets per month. Pairing Pro with the AI Agent costs $471/month annually or $550/month monthly, providing 190 automated AI interactions.
• Key Features: Unlocks revenue analytics, satisfaction surveys (CSAT), dynamic macros, and user seats for up to 500 team members. Over 12,400 brands rely on this plan tier.

Advanced ($750/mo yearly / $900 monthly)

• Target Audience: Mid-market brands requiring enterprise support, peak-ready automation, and dedicated account guidance.
• Allowance: Includes 5,000 billable tickets per month. With the AI Agent, the plan costs $1,227/month annually or $1,430/month monthly, bundling 530 automated interactions.
• Key Features: Features robust queue management, dedicated success managers, and custom integration permissions.

Enterprise (Custom)

• Target Audience: High-scale retailers exceeding 5,000 monthly customer conversations.
• Allowance: Fully customized ticket limits and tailored AI interaction allowances.
• Key Features: Single Sign-On (SSO), comprehensive audit logs, tailored Data Processing Agreements (DPA), and a dedicated Customer Success Manager (CSM).

How Much Does Gorgias AI Agent Cost?

The Gorgias AI Agent (formerly marketed as Gorgias Automate) operates alongside the central helpdesk as an automated resolution layer. Rather than functioning as a sitewide chatbot that charges per simple message, the system is designed to resolve order queries, process returns, update shipping addresses, and answer policy questions without agent intervention.

Each standard helpdesk plan includes an optional AI Agent add-on that bundles a set volume of automated interactions every month:

• Starter: 30 automated interactions included
• Basic: 30 automated interactions included
• Pro: 190 automated interactions included
• Advanced: 530 automated interactions included

The baseline effective price for bundled AI interactions breaks down to roughly $0.90 per automated interaction on annual contracts, or approximately $1.00 on monthly plans. Under Gorgias's "pay only when it resolves" policy, merchants are not charged an automation fee if the AI Agent fails to answer a question and hands the ticket off to a human agent. If the shopper leaves without responding or the system routes the issue to a representative, only standard ticket rules apply.

However, once a store exhausts its bundled AI interaction quota, additional automated resolutions incur overage charges. Extra automated interactions cost $1.50 per interaction across all published tiers, regardless of whether you are on an annual or monthly contract. Unused AI interactions do not roll over to subsequent months.

Example AI Calculation:

Suppose a growing e-commerce store processes 1,000 tickets a month on the Basic plan and wants the AI Agent to autonomously handle 300 routine tracking and return requests.

1. Base Helpdesk (Basic Annual): $50/mo (includes 300 tickets)

2. Base AI Agent Add-on: $27/mo (includes 30 automated interactions)

3. Ticket Overages: 700 extra human tickets × $0.40 = $280/mo

4. AI Overages: 270 extra AI resolutions × $1.50 = $405/mo

Total Monthly Spend: $50 + $27 + $280 + $405 = $762/month

As this calculation illustrates, when a merchant automates a substantial percentage of customer touchpoints on a lower helpdesk plan, the $1.50 per-interaction overage rate can quickly increase the monthly total.

Gorgias Overages, Voice and SMS

Understanding overage rates and secondary channel add-ons is essential for predicting your actual monthly invoice.

Ticket Overages

When support volume exceeds the base helpdesk quota, Gorgias bills extra tickets in incremental tiers or individual ticket rates depending on the plan:

• Starter: Extra tickets cost $0.40 per ticket.
• Basic: Extra tickets cost 40perblockof100tickets(0.40/ticket).
• Pro: Extra tickets cost 36perblockof100tickets(0.36/ticket).
• Advanced: Extra tickets cost 36perblockof100tickets(0.36/ticket).

Because overage fees kick in as soon as you breach your tier limit, seasonal volume spikes can dramatically impact your bill.

Voice Add-On

Voice capabilities start at $25 per month on annual billing cycles. Gorgias charges voice usage based on phone tickets. A Voice ticket is billed when an agent answers an incoming call, when a customer leaves a voicemail, or when an outbound call connects. Follow-up calls tied directly to that same open conversation do not generate additional Voice ticket charges.

SMS Add-On

SMS support packages start at $17 per month on annual plans. A billable SMS ticket is triggered when an agent sends an outbound text, when a automated rule sends a promotional/transactional SMS, or when an Interactive Voice Response (IVR) phone tree sends a text link to the customer. Submissions and follow-up text exchanges within the active conversation window fall under the initial SMS ticket.

What Gorgias Costs for a Shopify Store: 3 Examples

To understand how base subscriptions, AI fees, and overages interact, consider three typical e-commerce operating scenarios using annual billing baseline rates.

Breakdown of Scenario Math:

1. Small Store (Steady State): Billed at $50/month for Basic helpdesk plus $27/month for the bundled AI Agent. Because total tickets remain under 300 and AI usage stays within the 30 included interactions, total spend remains at $77/month.
2. Small Store (BFCM Surge): The store maintains its Basic baseline ($77/mo with AI). During November, support requests reach 450. The 150 overage tickets incur a $60 fee ( billed at $40 per 100 extra tickets), pushing the monthly total to roughly $137.
3. Growing Brand with Phone Line: Billed at $300/month for the Pro plan plus $171/month for the Pro AI Agent tier. Adding the $25/month base Voice package brings the monthly fixed total to $496.

Gorgias costs don't grow with headcount, but they do grow with tickets and AI usage, and both spike in Q4.

Is Gorgias Worth It?

Gorgias remains one of the premier helpdesk options for Shopify businesses, but its value proposition depends directly on your support structure.

Worth It If:

• You want deep Shopify integration: Gorgias pulls customer order histories, tracking updates, and subscription statuses directly into the side panel, allowing agents to edit orders, process refunds, and issue discount codes without switching tabs.
• You have large human support teams: Because Gorgias does not charge per user seat on plans above Starter, brands with dozens of support representatives, agency partners, or seasonal staff can scale headcount without paying extra subscription fees.
• You rely on specialized e-commerce apps: Native integrations with tools like Loop Returns, Recharge, Yotpo, and Klaviyo allow support agents to handle complex workflows from a central dashboard.
• You need revenue tracking: The Pro plan and higher tiers track support-driven sales, showing you exactly how much revenue customer service interactions generate.

Think Twice If:

• You experience massive seasonal spikes: If your order volume swings wildly throughout the year, ticket and AI overages during peak periods can produce unexpected budget shifts.
• You want AI to handle the vast majority of tickets: When a store aims for an 80%+ AI resolution rate, paying $1.50 per extra automated interaction on Gorgias can become cost-prohibitive compared to flat-rate AI alternatives.
• You depend heavily on Voice and SMS: Having to purchase separate add-on packages for phone and text channels complicates monthly accounting.
• You are a small store with low ticket volume: Minimal ticket volume means you may end up paying for enterprise-grade infrastructure and integrations you don't fully use.

Gorgias vs Can I Help Pricing

When choosing between helpdesk options, merchants often compare variable per-ticket platforms like Gorgias against flat-rate AI support options like Can I Help.

If most support tickets are handled by human representatives, Gorgias Basic ($50/month) offers a lower software entry point than the Can I Help Growth tier. However, Can I Help is significantly more cost-effective when AI handles most customer conversations, and it includes voice support natively within its credit allowance. Because both solutions offer deep, native Shopify integrations, merchants can choose purely based on support volume and automation goals.

Try Can I Help Today: Want to automate your Shopify support with predictable monthly pricing? Start free, no credit card required.

Cheaper Alternatives to Gorgias

If Gorgias's ticket metering model does not fit your operational budget, several alternatives offer different pricing structures. Platforms like Re:amaze, Tidio, and Richpanel provide seat-based or chat-centric tiers, while Can I Help offers flat-rate AI resolution plans. To review a comprehensive breakdown of options, check out our full list of Gorgias alternatives. You can also explore our dedicated guides on Zendesk alternatives, Freshdesk alternatives, and the best Shopify customer service apps. For pricing comparisons across other platforms, see our analysis of Zendesk pricing, Intercom pricing, and Freshdesk pricing.

Frequently Asked Questions

How much does Gorgias cost per month?

Gorgias costs between $10 and 750permonthforbasehelpdesksubscriptionsonannualbilling(60 to $900 on monthly billing. If you add the AI Agent package, total base monthly costs range from $40 to $1,227 per month on annual plans.

Does Gorgias charge per agent?

No. Gorgias charges based on ticket volume and automated AI interactions, not per agent seat. Higher plans allow up to 500 team members without extra per-seat fees.

How much does the Gorgias AI Agent cost?

The AI Agent costs roughly $0.90 per automated interaction on annual contracts and about $1.00 on monthly plans when using bundled allowances. Extra automated interactions beyond plan quotas cost $1.50 each.

What is a billable ticket in Gorgias?

A billable ticket is any ticket where an agent sends a manual response or an automated rule/macro dispatches an outbound message to a customer. Customer replies to active chat campaigns also generate billable tickets.

What happens if I go over my ticket limit?

Gorgias charges ticket overage fees. Depending on your tier, overages range from $0.40 per ticket on Starter and Basic down to 0.36perticket(36 per 100) on Pro and Advanced.

Does Gorgias have a free plan?

No, Gorgias does not offer a permanently free subscription tier. However, they do provide a 7-day free trial that does not require a credit card.

Is Gorgias cheaper monthly or yearly?

Yearly billing is approximately 17% cheaper on the base helpdesk platform than monthly billing. Note that the entry-level Starter plan is only available on a monthly basis.

Key Points

Gorgias prices by tickets, not agents, which suits Shopify teams with steady volume. But AI interactions, overages and add-ons grow with your busiest months. If you want AI to handle most conversations on a flat monthly price, compare it with Can I Help's free plan.