Name: Can I Help - AI Customer Concierge
Availability: InStock
Rating: 4.9 (500 reviews)
Author: Can I Help

Question 1

What is Can I Help?

Accepted Answer

Can I Help is an AI-powered customer concierge platform designed for Shopify merchants and small-to-medium businesses. It provides 24/7 automated support through chat, email, and phone, helping you resolve customer issues faster and increase sales.

Question 2

How does Can I Help work with my Shopify store?

Accepted Answer

Can I Help integrates directly with your Shopify store. The AI learns your product catalog, inventory levels, and order data. It can answer product questions, recommend items, look up order status, and help with returns and cancellations. All automatically.

Question 3

Do I need technical skills to set it up?

Accepted Answer

Not at all. Can I Help features a no-code builder where you can configure your AI's personality, knowledge base, workflows, and standard operating procedures. Just point, click, and type. No developers required.

Question 4

What are credits and how do they work?

Accepted Answer

Credits are the usage currency for AI actions. Each AI chat or email conversation costs approximately 10 credits, AI voice calls cost approximately 50 credits, and Agent Assist uses just 1 credit per use. Credits reset monthly with your plan. The Free plan includes no credits.

Question 5

What happens when the AI can't resolve an issue?

Accepted Answer

Any issue the AI cannot resolve is automatically escalated to your human support team through the unified helpdesk. Your agents can see the full AI thought log and conversation history to pick up right where the AI left off.

Question 6

Can I customize the AI's personality and responses?

Accepted Answer

Yes. You can configure the AI to match your brand's tone, style, and persona. You can teach it your specific policies, workflows, and SOPs so it responds exactly the way you want.

Question 7

What is AI Agent Assist?

Accepted Answer

Agent Assist is a feature that helps your human support agents work faster. The AI drafts response suggestions, surfaces relevant information, and helps agents resolve tickets more efficiently. At just ~1 credit per use.

Question 8

Does Can I Help support voice/phone calls?

Accepted Answer

Yes, AI Voice is available on the Growth plan ($179/mo). Your AI concierge can answer phone calls, handle customer inquiries, and escalate complex issues. A dedicated phone number costs 50 credits/mo.

Question 9

Can I test my AI before going live?

Accepted Answer

Absolutely. The Testing feature lets you simulate customer conversations to safely validate your AI's responses, catch regressions, and fine tune behavior before deploying to real customers.

Question 10

How is Can I Help different from a regular chatbot?

Accepted Answer

Can I Help is a full AI customer concierge, not a simple rule-based chatbot. It understands context, reasons through complex queries, handles multi-channel communication (chat, email, phone), and integrates deeply with your Shopify data. It also provides a unified helpdesk with AI transparency through thought logs.

Blog

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