Tidio Pricing 2026: Plans, Lyro AI Costs & Real Examples

Tidio starts free, and its self-serve plans run from $24.17 to $290.83 per month on yearly billing, with Plus from $300 per month plus usage. The AI agent, Lyro, is a separate meter, so your real bill is higher than the plan price.

A few points to keep in mind before you read on:

• Priced by conversations, not agents: Tidio does not charge per seat. Free, Starter, and Growth all include up to 10 seats.
• Lyro is a separate meter: Expect roughly $0.58 to $0.65 per AI conversation on top of your base plan.
• Yearly billing gives 2 months free: That works out to about 17% off compared with paying monthly.
• Free trial: You get 7 days to test paid features, and no credit card is needed.

For Shopify stores that want AI chat, AI email, and AI phone on one plan, Can I Help has a free plan and flat plans from $59/month.

How Does Tidio Pricing Work?

Most helpdesks charge you for every person who logs in. Tidio does not. It charges for usage, and that usage is split into three separate meters. Each one can be bought on its own or bundled together, which is why two stores on the same "plan" can pay very different amounts. Understanding these meters before you open the pricing calculator is the most useful thing you can do, because the headline price only covers one of them.

The easiest way to picture it is three separate taps feeding one bill. Opening one tap does not turn on the others, and each has its own limit. A store with quiet human support but heavy AI use will pay mostly for Lyro. A store that relies on a team and light automation will pay mostly for conversations. Knowing which tap runs hardest in your business tells you where to look first when costs rise.

• Billable conversations (customer service). A conversation counts only when a human agent replies to it or starts it. Spam does not count. Messages nobody answers do not count. Replies sent by Lyro or by Flows do not count either. And if a customer sends fifteen messages in one thread, it is still a single conversation.
• Lyro conversations (AI). Any conversation in which Lyro sends at least one reply counts once. It makes no difference whether Lyro answers once or a dozen times in that thread. The meter is also completely separate from the one above, so a chat that Lyro handles does not eat into your human conversation allowance.
• Flows (visitors reached). Flows are rule-based automations such as welcome messages, cart reminders, and lead capture. The first 100 visitors are free. After that, paid tiers begin at 2,000 visitors, and entry pricing sits at roughly $24 a month on yearly billing, so check the live calculator for your exact tier.
• Billing terms. Choosing yearly billing gives you 2 months free. Plan changes take effect at the start of your next billing cycle, not immediately, so plan an upgrade before a busy period rather than during one. If you prefer monthly billing, multiply the yearly figures by 1.2. That puts Starter at about $29 and Growth at about $59.

Tidio Plans Compared

Tidio sells five plans, and the differences go beyond conversation limits. Here is what each one includes, and who it suits.

Free ($0)

The Free plan includes 50 billable conversations a month, 100 Flow visitors, and 50 Lyro conversations. Note that the Lyro allowance is a one-off for the life of the account, not a monthly refresh. It is a real way to test the product with up to 10 seats. The trade-off is branding: the Tidio badge stays on your widget. Removing it is a paid add-on at $16.67 a month on yearly billing, which is nearly as much as the Starter plan itself.

Starter ($24.17/mo, billed yearly)

Starter raises the limit to 100 billable conversations and unlocks the core tools a small team needs. You get live chat and ticketing, a live visitors list, operating hours, and basic analytics. It still supports up to 10 seats. For a store that gets a few conversations a day and answers most of them by hand, this is the cheapest way to get a proper inbox.

Growth (from $49.17/mo, billed yearly)

Growth is where most ecommerce stores end up. It covers 250 to 2,000 billable conversations and adds advanced analytics, permissions, automatic chat assignment, auto-reply, and macros. It also brings native Shopify actions, which let agents look up orders and act on them from inside the chat. The price climbs with every conversation tier, which we break down in the next section.

Starter vs Growth: The jump from Starter to Growth is about more than volume. Starter gives you a clean inbox and basic reporting, while Growth adds the workflow tools that save time once several people share the queue: automatic assignment, macros, permissions, and auto-reply. If you handle fewer than 100 human conversations a month and work alone or in a tiny team, Starter is enough. Once agents start stepping on each other's replies, or you want Shopify order actions inside the chat, Growth earns its extra cost. Both plans cap out at 10 seats, so neither is a reason to worry about team size.

Plus (from $300/mo + usage)

Plus is built for larger teams. It includes premium support, a dedicated success manager, discounted usage rates, departments, custom branding, OpenAPI access, and custom seat counts. The "plus usage" part matters: the base fee is only the starting point, and your conversation, Lyro, and Flows volumes are billed on top.

Premium (contact sales)

Premium is the managed-service tier. It covers 3,000+ Lyro conversations, a guaranteed 50% Lyro resolution rate, SSO, and Lyro delivered as a managed service. Most importantly, it is the only plan with pay-per-resolution billing, so you pay when the AI actually solves a problem instead of whenever it replies.

Growth Plan Price by Conversation Volume

The Growth plan is not one price. It is a ladder, and you climb it as your human conversation volume rises. These are the yearly-billing prices from Tidio's calculator.

Going from 250 to 2,000 conversations raises the price almost sixfold, while volume rises eightfold. The rate per conversation falls slightly at higher tiers, but the total bill still climbs at every step. That matters because ecommerce volume is rarely flat. For most stores, Q4 is the peak, and with Black Friday only weeks away, it is worth checking which tier your November numbers will push you into. Because plan changes apply at the next billing cycle, a spike can leave you stuck on a tier that is too small, or paying for a bigger one long after the rush ends.

How Much Does Tidio Lyro AI Cost?

Lyro is Tidio's AI agent, and it is the part of the bill that surprises people most. It is priced on its own ladder, based on how many Lyro conversations you expect each month.

The price per conversation settles at about $0.58 from 200 conversations upward. That makes the cost easy to forecast, but it also means there is no volume discount to look forward to. Doubling your AI volume doubles your AI bill.

A practical way to forecast your tier is to look at last month's chat volume and estimate how many of those questions are repetitive, such as order status, shipping times, returns, and sizing. Those are the conversations Lyro handles best. Multiply that number by $0.58 to get a rough monthly figure, then add a buffer of 20% for seasonal spikes. It is better to size slightly above your need than to run out of conversations in the middle of a sale.

Three details change how you should read this table:

• Lyro bills per conversation it replies to, not per resolution. If Lyro cannot solve a problem and hands the chat to a person, that conversation still counts. Only the Premium plan offers pay-per-resolution billing.
• The free allowance is a one-time grant. Free accounts get 50 Lyro conversations once, not every month. To get a monthly limit, you need a paid Lyro plan, and that limit refreshes 30 days after payment.
• Lyro can be bought on its own. You do not need Tidio's helpdesk to use it. It can be added to an existing helpdesk such as Zendesk or Salesforce, which makes it an option for teams that like their current setup but want AI answers.

What Tidio Costs for a Shopify Store: 3 Examples

Tidio plan prices only tell part of the story, so here is the math for three realistic Shopify stores. All figures use yearly billing.

The small store stays on the Free plan for its 50 human conversations and lets Lyro take most of the load with the 100-conversation tier. At $62.50 a month, it is the cheapest way to run an AI-first setup, but it depends on Lyro resolving most questions without a person.

The growing store has outgrown the free tier. It needs 250 human conversations and about 300 AI conversations a month. The Growth plan costs $49.17 and Lyro adds $175, so the total is $224.17. Notice that Lyro is now the larger share of the bill.

The Black Friday store is the same shop in its busiest month. Human volume rises to 600 conversations and AI volume to 750. The bill comes to $107.50 plus $437.50, which is $545. That is more than double the growing store's normal month, and it arrives right when everything else is also more expensive.

Tidio doesn't charge per agent, but both meters (human conversations and Lyro conversations) rise with your busiest months.

There are a few sensible ways to keep that bill under control. First, keep your help center and product pages accurate, because Lyro learns from them and a well-informed AI hands fewer chats to your team. Second, set operating hours so that human conversations are not triggered overnight when nobody is available to reply. Third, review your usage after every sale period and move down a tier when volume falls, remembering that changes apply at the next billing cycle. Finally, if you only need AI, compare the standalone Lyro plan against a bundle, since you may not need a human plan at all.

Is Tidio Worth It?

Tidio is a good product at a fair price for the right buyer, and a poor fit for others. Here is an honest split.

Tidio is worth it if:

• You run a small store on a tight budget and want a generous free start.
• You have a team of up to 10 people and do not want to pay for every seat.
• You want live chat plus Flows to support sales, not only service.
• You already have a helpdesk and simply want to add Lyro to it.

Think twice if:

• You want AI paid per resolution, which is available on Premium only.
• You need phone or voice support, because Tidio does not offer it.
• You want one predictable bill instead of three separate meters.
• You need AI to handle email at volume.

The deciding factor is usually predictability. Tidio's model is fair because you only pay for what you use, but it also means you cannot know your bill until you know your busiest month. If you are comfortable monitoring usage and adjusting tiers, Tidio is excellent value. If you would rather set a budget once and forget it, the three-meter structure will feel like more work than it should.

Tidio vs Can I Help Pricing

Can I Help takes a different approach. Instead of three meters, it offers one monthly plan with credits that cover AI chat, AI email, and AI phone. Here is how the two compare.

To be fair, the AI price per conversation is close. Tidio's Lyro works out to about $0.58, and Can I Help is about $0.60. Both integrate with Shopify, so neither has an edge on store connectivity. The real difference is structure. With Tidio, 300 AI conversations cost $175 before you pay for the plan that handles human chats. With Can I Help, the Growth plan at $179 covers the same AI volume in one bill, and the credits also stretch to AI email and AI phone.

That is the case for Can I Help: one plan instead of three meters, AI voice included, and AI email on the same credits. If those matter to you, compare them directly.

Start free, no credit card → Can I Help pricing

Cheaper Alternatives to Tidio

If Tidio's meters do not suit you, Shopify Inbox, Crisp, Gorgias, and Can I Help are all worth a look, and each prices support differently. Our guides on Freshdesk alternatives, Intercom alternatives and Gorgias alternatives cover the wider field. For the short list, see our full list of Tidio alternatives, or browse the best Shopify customer service apps.

FAQ

How much does Tidio cost?

Tidio is free for 50 conversations. Starter is $24.17 a month, Growth starts at $49.17 a month, and Plus starts at $300 a month, all on yearly billing. Lyro AI and Flows cost extra.

Is Tidio free?

Yes. The Free plan includes 50 billable conversations, 100 Flows visitors, and 50 Lyro conversations for the lifetime of the account.

How much is Tidio Lyro?

Lyro starts at $32.50 a month for 50 conversations and rises to $583.33 a month for 1,000 conversations on yearly billing. That is roughly $0.58 to $0.65 per conversation.

Does Tidio charge per agent?

No. Free, Starter, and Growth plans include up to 10 seats. Pricing is based on conversations, not on the number of agents.

What is a billable conversation in Tidio?

A billable conversation is one where a human agent replies or starts the chat. Spam, unanswered messages, Lyro replies, and Flows replies do not count, and a long thread still counts as one conversation.

What is the Tidio seats limit?

Free, Starter, and Growth plans allow up to 10 seats. Plus and Premium offer custom seat counts, so larger teams need to talk to sales.

How much does Tidio Flows cost?

Flows is priced by visitors reached. The first 100 visitors are free, and paid tiers start from 2,000 visitors. Check the live calculator for the exact price at your traffic level.

Does Lyro charge per resolution?

No. Lyro charges per conversation it replies to, whether or not it solves the problem. Pay-per-resolution billing is available only on the Premium plan.

How do I remove Tidio branding?

Branding removal is a paid add-on at $16.67 a month on yearly billing. The Free plan keeps the Tidio badge.

Is Tidio cheaper yearly?

Yes. Yearly billing gives you 2 months free, which is about 17% off. Monthly billing costs roughly 20% more than the yearly price.

Key Points

Tidio starts free and doesn't charge per agent, but human conversations, Lyro conversations and Flows are three separate meters that grow with your busiest months. If you want AI chat, email and phone on one plan, compare it with Can I Help's free plan.